Return Policy


4/8/20 Temporary Update:

Please note that we are unable to provide cash returns at this time due to social distancing guidelines. To ensure we are further supporting our customers during this time, we will extend our return policy to accept returns for an additional 30 days after we reinstate normal operations.

3/19/20 Temporary Update:

To ensure we are further supporting our customers during this time, we will extend our return policy to accept returns for an additional 30 days after we reinstate normal operations.

Lighting Garner LLC Return Policy

Lighting Garner LLC understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Lighting Garner LLC within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that we use to authorize returns and prevent fraud. We reserve the right to limit returns or exchanges without a valid receipt.

  • All returned merchandise must be undamaged and in resalable condition.
  • Your refund will be processed by the same method of payment from your original purchase.
  • Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.


Once a product has been installed, it cannot be returned. Lighting Garner LLC is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

Return Policy Limitations

Non-receipted returns and receipted returns made greater than 90 days from the date of purchase will be refunded to merchandise credit. Shipping costs are non-refundable, and the customer is responsible for return shipping costs if applicable.

Special Orders

Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom made can be returned to any Lighting Garner LLC location.

Custom Orders

Custom order countertops, Treadwell stair parts, cabinets, etc. are non-refundable once tendered. Damaged or defective product can be exchanged. Call Customer Care at 830-267-3939 for assistance.

Damaged Shipments

DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Lighting Garner LLC will charge all applicable shipping fees as part of the return. Call Customer Care at 830-267-3939 for assistance.

Lost in Transit

If a shipment is lost in transit, call Customer Care at 830-267-3939 for assistance.

Design Studio Returns

Lighting Garner LLC Design Studio locations are not equipped to accept physical merchandise returns. Merchandise purchased through any Design Studio location can be returned to any Floor & Decor store location. Customers can contact Customer Care at 830-267-3939 to arrange return shipment.

Design Studio Locations



8345 NW 66 ST # D7623 MIAMI 33166-2696, FL